Warranty

WARRANTY INFORMATION

Your Digital Crosshairs product is warranted free of defects in materials and workmanship with the Digital Crosshairs Limited 3 year Warranty. For night vision products, the digital imaging sensor that enables night vision capability is warranted to be free from defects for a period of 3 year, as are other light emitting devices such as IR LED's. The LCD monitor is also warranted for 3 year. Batteries and chargers are not covered under warranty.

In the event of a defect under this warranty, we will, at our option, repair or replace the product. This warranty does not cover damages caused by misuse or improper handling. Also, this warranty is null and void if modification or maintenance is provided by someone other than the manufacturer. This warranty is transferable.

Digital Crosshairs night vision devices will be serviced by the manufacturer, Digital FOV, LLC as long as parts are available.  Digital FOV will service and repair out of warranty products for a minimum cost for parts, and free labor no matter who owns the product.  

Digital Crosshairs night vision products are not serviced if out of the United States and will not be shipped or returned to owners outside of the United States.

Warranty Service

To receive a RA number for warranty service, or out-of-warranty repair, you will need to do the following:

2. Once the request has been received you will either receive a reply email that contains all necessary return information, or a customer service representative will contact you and give you an RA number over the phone.

To send in the product, you will be required to include the following items:

1. A return authorization number (RA).

2. The defective product.

3. Copy of the original receipt showing when and where the product was purchased.

4. The RA number printed on the box, with a return address.

This warranty is fully transferable.

Refunds

For a refund you must have purchased the product from www.digitalcrosshairs.net or an authorized reseller. The first purchase of any model has a 5 day, 100% satisfaction guarantee. If for any reason, you are not completely satisfied with a particular product you may return it within 7 days with your proof of purchase.  All returns must be in new condition with all the original packaging and manuals and have a 10% restocking fee.

 All returns must have a RA number.  Call 404-590-6513 and request this number to return your item prior to sending it back.  No products will be accepted without this number.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THE DIGITAL FOV, LLC SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE DIGITAL FOV, LLC SERVICES ARE PROVIDED BY DIGITAL FOV, LLC ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. DIGITAL FOV, LLC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE DIGITAL FOV, LLC SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE DIGITAL FOV, LLC SERVICES, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE DIGITAL FOV, LLC SERVICES AND OR PRODUCTS IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY LAW, DIGITAL FOV, LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DIGITAL FOV, LLC DOES NOT WARRANT THAT THE DIGITAL FOV, LLC SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE DIGITAL FOV, LLC SERVICES, DIGITAL FOV, LLC'S SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM DIGITAL FOV, LLC ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE FULL EXTENT PERMISSIBLE BY LAW, DIGITAL FOV, LLC WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY DIGITAL FOV, LLC SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY DIGITAL FOV, LLC SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.